Yes. We ship world-wide at very reasonable rates. Our shopping cart currently supports 190 countries and if yours is not included, just contact us and we can make other arrangements.

Yes. We ship to all United States addresses, including overseas armed forces bases and possessions such as the US Virgin Islands, Puerto Rico and Palau.

Please select "United States" as your country and then select the appropriate designation from the "State" menu for your location.

Most orders take between 4 and 7 business days to reach their destinations, depending on local delivery standards. Canadian orders take between 1 and 4 business days ("business days" are Monday to Friday).

An order will typically ship out within 3 days of being placed, depending on what day/time it was entered and our shipping schedule for that week. You will receive a shipping confirmation once your order has been processed for shipment.

If you have not received your order within 10 business days of the shipping confirmation, please contact us to let us know. Please note that holiday schedules around the world can impact delivery times.

All orders are currently shipped using the national postal service, Canada Post. Orders to international destinations, including the US, are shipped via First Class Air Parcel service and orders shipped within Canada are typically shipped via Expedited Parcel service. Orders will be delivered by your local postal service.

Volume shipments and special arrangements can be made with alternate services such as ExpressPost, FedEx, DHL or Purolator.

You do not require a PayPal account to purchase our products. Anyone can pay using only a major credit card.*

At the time of writing, PayPal Web Payments is the payment processor for Twisted Melon, and through them we accept standard credit card payments (all major cards), bank payments as well as PayPal-sourced funds for those with an account.

To pay by credit card:

On check-out you should see the following form if you have not previously used PayPal for a transaction:

If you do not see that form, you will simply need to press the "Continue" link to show it:

This will allow you to pay using your credit card without creating or using a PayPal account.

* For some countries PayPal may require that you first register an account as a form of added security. You are still free to pay directy from your credit card however.

Absolutely! Twisted Melon does not store your financial details (such as credit card numbers). Billing is handled by our payment processor (PayPal Web Payments at the time of writing) and all transactions use the strongest online encryption possible. Financial details are input directly by you onto the processor's secure web form at the time of order completion.

Further, your registration information, including your name and email address, are kept in a secure database and moved offline on a regular interval.

Yes, our payment processor will allow you to charge your purchases in additional currencies for an amount equivalent to the USD total. The payment processor handles all foreign exchange rates and billing. Twisted Melon will be paid in USD and you will see a charge to your credit card in your selected currency.

Yes. You can place your initial order with us through email and send a US Dollar money order through standard letter mail as payment. Larger companies, organizations and schools, may also forward a Purchase Order and pay by corporate check/cheque if desired. For convenience, security, ease of use and speed, online transactions are automated and preferred when possible.

After submitting payment you will first receive a payment confirmation. Usually within five minutes you will also receive an additional email containing the product license file.

Please make sure the messages are not being blocked by any of your email filters (all order emails come from orders@twistedmelon.com).

* Special notice to people with an Excite email address.

Don't panic. While the license email is usually received within a few minutes, net congestion, heavy server load or other factors may cause delays.*

While waiting for your registration, please confirm that email from orders@twistedmelon.com is not blocked by SPAM or other filters— add it to your white/trusted/accepted/friends list if necessary.

If you have still not received your license file within 24 hours, please contact our customer support address.

* Special notice to people with an Excite email address.

If Mira has not yet been installed, install it now before continuing.

Using most email programs, such as Apple Mail, you should be able to double-click on the .miralicense file attached to your registration email to open/launch it, otherwise you may save it to your desktop and double-click it from there. When you do this Mira will receive the information it needs to complete your registration and pop up a small confirmation window.

Is your email address @excite.com ?

Excite subscribes to one or more email blackhole services which are giant lists of IP addresses from which to block email. The intention is that these lists would be for known SPAM domains, however many legitimate IP addresses get included in the list, such as some gmail servers and one or more servers used for mail at our hosting company. IP addresses are supposed to cycle out, but there always seems to be a problem at Excite with keeping up to date.

While our mail server's IP address exists in one of these lists, you will not be able to receive our mail because excite will block it from reaching you. Our sincere recommendation is for customers to obtain email services from a different company with more robust and feature-rich client services, such as GMail from Google.

All software sales are final.

Mira is available for download and evaluation for up to 30 days prior to any purchase obligations. It is expected this is enough time to make a firm decision on whether or not the program is suitable or desired for a customer's purposes. When a purchase is made, a unique license is generated and delivered to the customer. This license includes your name and email address and allows full use of Mira.

Though this license product is “tangible” in the sense of being delivered as a storable file to a customer-controlled email address, it is nevertheless a virtual object that can be duplicated and not a singular and physical good that can be verified to exist in only a single location/instance.

Twisted Melon can therefore not accept its return nor verify that another copy does not remain with the customer or elsewhere.

Hardware items may be returned up to 30 days after their shipping dates for a refund of their purchase price, excluding shipping charges, as long as they are in original condition and accompanied by all original accessories and documentation.

Customers must first contact us for a Return Merchandise Authorization number (RMA) so that we can process the return. The returned item(s) must be insured against their full value as any returns received in a damaged state will be denied.

Once the return has been received and verified in original condition, Twisted Melon will issue you a refund for the item's purchase price, excluding shipping charges.